Case study: an american in shanghai


Review the Mini-Case: An American in Shanghai (found on pages 17–18 of the textbook). Answer the following questions:

1. To what extent were the Chinese interpreter and the Chinese general manager responsible for the situation that has arisen?

2. How should the CEO have handled the situation immediately following the Chinese general manager’s introduction?

3. Discuss other complications that could arise when trying to negotiate in a foreign country when one has limited knowledge about local customs and business practices and steps that negotiators can take to increase their cultural awareness and avoid misunderstandings when dealing with international counterparts.

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